Thank you for shopping at sofx.shop. We are committed to providing high-quality digital products. Since our products are digital and delivered electronically, we have a strict refund policy as described below.
1. Digital Products Refund Policy
All sales of digital products on sofx.shop are final. Once a product is purchased and delivered, we do not offer refunds, exchanges, or cancellations unless required under relevant consumer protection laws.
2. Exceptions to Our Policy
A refund may be considered under the following exceptional circumstances:
You purchased a duplicate item by mistake (must be proven).
The digital product is completely defective or does not match the description provided on the product page.
You did not receive the product within a reasonable time due to a technical issue from our side (not issues like wrong email provided by the customer).
Note: We reserve the right to deny refund requests if we believe the request is dishonest, abusive, or falls outside these exceptional cases.
3. How to Request a Refund
If you believe your situation qualifies for a refund:
Contact us within 7 days of your purchase.
Email us at [info@sofx.shop] with your order number, details of the product, and the reason for your request.
Please allow 3-5 business days for us to review and respond to your request.
4. Chargebacks and Disputes
Filing a chargeback or dispute without first contacting us will be considered a violation of our policy. We are ready to assist and resolve any issues amicably.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time.
